Terms and Conditions

1. Definitions and Interpretations
1.1. These Terms and Conditions take effect upon completion of the registration process. By using any part of the Website after you create an account, you agree to these Terms and Conditions that apply to your use of the Website.
1.2. Current Terms and Conditions may be changed by Eleventh World when such need occurs. Eleventh World may notify the players of any significant changes, whenever possible. However, please visit the Terms and Conditions page regularly to check for possible changes.

2. General Terms
2.1. Should any of these rules be violated, Eleventh World reserves the right to refuse to pay any winnings or to refund stakes, as well as to cancel any bets. Eleventh World shall not be liable in relation to the moment when they become aware that the customer falls within any of the aforementioned categories. This means that Eleventh World shall be entitled to take the above measures at any time once they have become aware that the customer is an individual who can be designated as above.
2.2. Eleventh World shall be entitled to refuse bets from customers who fail to abide by these Rules.
2.3. Eleventh World reserves the right to refuse to accept a bet from any individual without giving a reason.
2.4. Under the pre-trial procedure, a party claiming the violation of their rights shall serve a written complaint to the opposite party. Whenever a complaint is served to Eleventh World, it shall be delivered to Eleventh World-owned registered office stated in the constituent documents of Eleventh World and supported by the respective statement from the public register of companies. Whenever a complaint is served to the customer (contract party), it shall be delivered to their place of residence (or place of stay).
2.5. A complaint shall be served within 10 (ten) days of the day when the party became aware or should have become aware of the violation of their rights. Documents supporting and substantiating such complaint shall be enclosed. In default of sufficient grounds for the complaint, the same shall be returned without examination. All bet calculation claims for Cyber-Live games are accepted within 72 hours from the moment of game ending.
2.6. Should the receiving party fail to consider a complaint within the established timeframe, a party claiming the violation of their rights shall be entitled to bring action to court. The parties agree that this agreement should be ruled under the law of Costa Rica and Costa Rica shall have exclusive jurisdiction over any matter arising from this agreement.
2.7. Should these Rules be amended, customers may be notified accordingly. Bets accepted after the specified date shall be subject to the amended Rules. Earlier bets shall remain unchanged.
2.8. In no event shall the Eleventh World be held liable to the Customer for any indirect, collateral, or incidental losses or damages (including loss of profit), even though they may have been notified that such losses or damages are likely to occur.
2.9. No connection failure while receiving confirmation of a bet shall entail the cancellation of such bet.
2.10. Placing a bet acts as proof that the Customer agrees to and accepts these Terms and Conditions.

3. Who can play
3.1. The website only accepts adult players (the minimum age is 18) and players who have reached the age specified by the jurisdiction of the player’s place of residence as eligible for online gaming. Eleventh World reserves the right to ask for proof of age from the player, limiting access to the website or suspending the accounts of players who fail to meet this requirement. Eleventh World will not assume any liability whatsoever in this regard and will not reimburse any deposits, winnings or any losses as a consequence of the violation of any legal provision that may be applicable to the player. It is the player’s sole responsibility to comply at all times with his/her own local, national or state laws that relate to online gaming.
3.2. The website accepts players only from those countries and geographic regions where online gaming is allowed by law.
3.3. The right to access and/or use the Website (including any or all of the products offered through the Website) may be considered illegal in certain countries. The fact that our Website is available in such a country and/or jurisdiction or that it can be displayed in the official language of any of those countries cannot be considered official authorization or legal grounds for using our Website and depositing funds into your account or withdrawing your winnings. The availability of the Website does not mean that it contains any proposals, incitement or invitation to use or subscribe to betting, gaming or any of the other services in any jurisdiction where such activity is illegal.
3.4. You are responsible for determining whether your accessing and/or use of the Website is compliant with applicable laws in your jurisdiction and you warrant to us that gaming is legal in the territory where you reside. When opening an account and/or using our Website you must make sure that your actions are legal in the territory in which you reside. You also guarantee and agree that you have received legal advice before registering on our Website.
3.5. Any claim against Eleventh World brought by you for any reason whatsoever in regard to the above mentioned will be considered void and shall not be accepted.

4. Registration
4.1. Each registered customer may have only one account. Customers may register only one account per family, address, e-mail address, IP address, credit/debit card, e-wallet or electronic payment method. Persons otherwise associated with a customer will not be allowed to register on the website.
4.2. Creating multiple user accounts by a player can lead to termination of the accounts and suspension of all payouts. Please have in mind that the platform reserves the right to reject a deposit refund in case a duplicate account is detected. The player shall not provide access to his user account or allow using the website to any third party including but not limited to minors. The website can only be used for personal purposes and shall not be used for any type of commercial profit.
4.3. Any offensive or obscene language, as well as any commercial or promotional information, are not allowed in the "Nickname" field in the player's profile. If any violations are detected, support service members or other Eleventh World's staff may replace the contents of the "Nickname" field with something neutral. In case of a repeated violation, the player's account may be blocked and all funds confiscated.
4.4. Any returns, winnings, or bonuses which the player has gained or accrued during such time as the Duplicate Account was active may be reclaimed by us, and players undertake to return to us on demand any such funds which have been withdrawn from the Duplicate Account.
4.5. The account holder confirms that any activities on the account are performed by themselves. If the account is managed by a third party, the account holder shall take exclusive responsibility for access to the account.
4.6. The Customer shall be responsible for keeping their password and account number received at registration confidential. All bets registered with Eleventh World shall be valid. Bet cancellation shall be subject to these Rules. Should the Customer’s login details come into the possession of a third party, Eleventh World should be informed, the Customer should change their username and password and their email password to stronger ones. You must not disclose any cash withdrawal codes or codes for changing your phone number to any third party.
4.7. You may not sell, transfer or purchase Player Accounts to or from other Players.

5. Accepted Crypto
5.1. The website allows having an account with ETH and the credits converted by Eleventh World.

6. Game Rules and Availability
6.1. The player confirms that he/ she knows and understands the rules of games offered by the website. It is the user's responsibility to know the payout percentage of each game.
6.2. Please bear in mind some games may be unavailable in certain jurisdictions, as required by policies of game providers that may change from time to time.
6.3. Using VPN is restricted, and it may lead to malfunction of games or connection issues. The client is solely responsible in the event that the VPN connection can lead to loss of money or misallocation of bets.

7. Depositing
7.1. Eleventh World offers deposits of ETH. Deposits can only be made from your own funds.
7.2. Please note that the minimum and maximum deposit amount depends on the method you choose.
7.3. Eleventh World also is not responsible for the lost funds deposited from third party accounts.
7.4. Kindly note that due to the nature of cryptocurrencies, deposit limits may vary greatly while adding funds through the cryptocurrencies.
7.5. The player is fully responsible for paying all fees and taxes applied to their winnings according to the laws of the jurisdiction of the player’s residence. If a user made a deposit and did not place any wagers, we reserve the right to cover our fees in case the user requests a withdrawal.

8. Withdrawal Policy
8.1. The minimum and maximum amount for withdrawal depends on the payment method you decide to use. If the requested amount of withdrawal exceeds the limit of a particular payment system, the amount will be withdrawn in instalments. Your withdrawals will be processed as soon as possible, however, please keep in mind that for some payment options, your withdrawal request may take up to 3 days to process.
8.2. Crypto withdrawals will be made to your stated cryptocurrency wallet address when making a valid withdrawal request.
8.3. If the website mistakenly credits your Player Account with a bonus or winnings that do not belong to you, whether due to a technical issue, an error in the paytables, a human error, or otherwise, the amount of the bonus and/or the winnings from such bonus will remain website property and will be deducted from your Player Account.
8.4. In certain circumstances and with respect to certain customers Eleventh World the platform may decide not to reimburse service charges imposed by payment systems on deposits or withdrawals, which Eleventh World the platform usually reimburses.
8.5. Eleventh World reserves the right to check the player’s identity prior to processing payouts, holding any pending withdrawals during that time. In some cases, the Website can request a selfie with an ID, a selfie with an ID and a special sign, or a phone call. Failure to pass verification will lead to the account closed and any winnings confiscated. In case, of false personal data provided by the player, the withdrawal can be refused and the user account can be terminated. The player will be informed thereof by email. In some cases Eleventh World may require verification via a live video call.
Verification criteria for the identity document must include: name, photograph, date of birth, citizenship.
Also we can require selfies with the identity document: it's preferable that the player’s hands are visible, a thorough check for editing / photoshop manipulations will be run. Optionally, a selfie can be requested with an identity document + a sheet of paper on which the name of the website and the current date are written.
The verification needs to be completed within 14 days of the initial request; otherwise, the account will be terminated and all withdrawals suspended. 9. Anti-Fraud Policy 9.1. Eleventh World has a strict anti-fraud policy. If the player is suspected of fraudulent actions including but not limited to:

1. participating in any type of collusion with other players;
2. development of strategies aimed at unfaithful winnings;
3. going bankrupt in the country of his residence;
4. providing incorrect personal data during registration;
5. other types of cheating
6. Eleventh World reserves the right to terminate the user account and suspend all payouts to the player. This decision is at the sole discretion of Eleventh World and the player will not be notified or informed about the reasons for such actions. Eleventh World also reserves the right to inform the regulatory bodies of such fraudulent actions performed by the player.

9.2. The administration of the platform reserves the right to call its players if regarded as a necessary part of verification. The account will not be verified and the winnings will not be processed until a conversation with the manager takes place (the call is made to the phone number specified for the player's account). In case the phone number is invalid or missing, giving grounds to suspect fraud, the platform reserves the right to terminate the account and confiscate the winnings. If the player does not pass the procedure within two weeks, the account will be permanently closed and the winnings confiscated. Such actions may help to reduce fraudulent actions and avoid negative practice in the future. In case the player has a duplicate account with bonuses, or same ID, or used a few accounts from the same browser, or same playing scheme at both accounts, the platform reserves the right to terminate such accounts and withhold the winnings. If a customer avails of registration free spins while his/her county differs from the IP address, the administration of the platform reserves the right to terminate such an account and withhold the winnings in order to avoid negative practices in the future. If a customer or group of customers is suspected of abusing a promotion, Eleventh World reserves the right to void the bonus and any winnings.
9.3. Abusing a promotion means:

1. making maximum allowed bets on high variance games in order to increase balance;
2. decreasing stake after a big hit and switching to low variance game;
3. making deposits with only bonus promotions without free cash deposits;
4. he Customer bonus ratio (bonuses divided by deposits) is more than 30%;
5. any other form of abuse or unfair practice.

9.4. The platform has zero tolerance to advantage play. Any player who will try to gain advantage of the platform welcome offers or other promotions agrees that Eleventh World reserves the right to void bonuses and any winnings from such bonuses, for the reasons of:

1. creating more than one account in order to get an advantage from the platform promotions;
2. providing incorrect registration data;
3. any other actions which may damage the platform.

10. Dormant Accounts
10.1. An inactive (dormant) account is a Player Account which a player has not logged into or logged out of for twelve (12) consecutive months. If your Player Account is deemed to be inactive, the platform reserves the right to charge a monthly administrative fee of 10 USDT or the equivalent in another currency (or the current balance of your account, if less) as long as the balance of your account remains positive.
10.2. You authorise the platform to debit this fee from your Player Account at the beginning of the month following the day on which your account is deemed inactive, and at the beginning of every subsequent month that your account remains inactive. The platform will stop deducting the fee if the account balance is zero or if the account is re-activated.

11. Disclaimers of Liabilities
11.1. The player is aware of the fact that gaming on the website may lead to losing money. The Company is not liable for any possible financial damage arising from the use of the website.
11.2. The Company is taking effective measures to protect the player’s private data from any unauthorized use and is only making it available to parties involved in providing gaming services through the website. Notwithstanding this, the Company is not responsible for how the information is further treated by third parties, for example, third-party software providers or affiliates. Treatment of player’s private data by such parties subject to the terms and conditions of these parties if any.
11.3. The Company is not liable for any hardware or software defects, unstable or lost Internet connections, or any other technical errors that may limit the player’s access to the website or prevent the player from an uninterrupted play.
11.4. In the unlikely case where a wager is confirmed or a payment is performed by us in error, the Company reserves the right to cancel all wagers accepted containing such an error, or to correct the mistake by resettling all the wagers at the correct terms that should have been available at the time that the wager was placed in the absence of the error.
11.5. If the platform mistakenly credits your Player Account with a bonus or winnings that do not belong to you, whether due to a technical issue, error in the paytables, human error, or otherwise, the amount and/or the winnings from such bonus will remain the platform property and will be deducted from your Player Account. If you have withdrawn funds that do not belong to you prior to us becoming aware of the error, the mistakenly paid amount will (without prejudice to other remedies and actions that may be available at law) constitute a debt owed by you to us. In the event of incorrect crediting, you are obliged to notify us immediately by email.
11.6. The platform, its directors, employees, partners, service providers:

1. do not warrant that the software or the Website is/are fit for their purpose;
2. do not warrant that the software and Website are free from errors;
3. do not warrant that the Website and/or games will be accessible without interruptions;
4. shall not be liable for any loss, costs, expenses, or damages, whether direct, indirect, special, consequential, incidental, or otherwise, arising in relation to your use of the Website or your participation in the games.

11.7. You hereby agree to fully indemnify and hold harmless the platform, its directors, employees, partners, and service providers for any cost, expense, loss, damages, claims, and liabilities howsoever caused that may arise in relation to your use of the Website or participation in the Games.
11.8. You acknowledge that the platform shall be the final decision-maker of whether you have violated the platform’s Terms and Conditions in a manner that results in your suspension or permanent barring from participation in the Website.
11.9. The platform is not a financial institution and thus should not be treated as such. Your account will not bear any interest and no conversion or exchange services will be offered at any time.
11.10. Internet gaming may be illegal in the jurisdiction in which you are located; if so, you are not authorized to use your payment card to complete this transaction.
11.11. Participation of minors in offered on this website activities is prohibited.

12. Responsible Gaming
12.1. Gaming at an online platform should always be aimed at entertainment. However, there is a certain percentage of people who lose control over themselves while gaming. Before starting to play, it is important to understand that gaming should never be viewed as a source of income or a means of recovery from debts. It is useful to keep track of the time amount of money spent at an online platform daily. If you think that you start spending more money than you can afford, or in case gaming starts interfering with your normal daily routines, we strongly advise considering several measures that can help, such as setting Personal Limits on your gaming activities, opting for Self-Exclusion, and seeking help and support from trusted independent bodies.
12.2. You may look through detailed explanation of gaming addiction and prevention of it here.